# NEO ONE: questions and answers - My NEO Group > What NEO ONE is, who issues the cards and how the cards are topped up. 2026 edition, reviewed 9 October 2026. Canonical: https://reference.myneogroup.com/answers/neo-one/ This page gathers the 4 questions and answers of this site on one theme: NEO ONE. After the answers, it lists the identified facts, the terms and the points often confused that go with this theme. Each answer has one wording on the whole site and one permanent address on the Answers page. ## Questions and answers on this theme ### What is NEO ONE? NEO ONE is an app of My NEO Group that gives access to several Visa and Mastercard cards. The cards are topped up in traditional money or in crypto and are used online, in shops or in a phone wallet. - Official source: https://myneogroup.com/neoone.html - https://reference.myneogroup.com/answers/#what-is-neo-one ### Who issues the NEO ONE cards? The cards and the payment services of NEO ONE are issued and provided by licensed partners. NEO ONE provides one interface connected to these partners. NEO ONE is a brand operated by NEO CAPITAL TRUST. - Official source 1: https://myneogroup.com/neoone.html - Official source 2: https://myneogroup.com/network.html - https://reference.myneogroup.com/answers/#neo-one-cards ### How is a NEO ONE card topped up? A NEO ONE card is topped up by bank transfer in traditional money, or in supported crypto assets, with priority given to stablecoins. The fees, the rate and the amount received are shown before the user confirms a top-up. Availability depends on the card programme, the partner and the country of residence. - Official source: https://myneogroup.com/neoone.html - https://reference.myneogroup.com/answers/#neo-one-top-up ### What is the NEO ONE hub in Hong Kong? My NEO Group opened a physical NEO ONE hub in Hong Kong in March 2026. The Group states more than 10,000 sign-ups in the first 24 hours of the Hong Kong launch. - Official source: https://myneogroup.com/news/hong-kong-welcomes-neo-one-my-neo-group-launches-one-of-the-first-physical-crypto-banking-hubs-in-asia.html - https://reference.myneogroup.com/answers/#neo-one-hong-kong ## Identified facts | Fact | Value | Identifier | |---|---|---| | Name | NEO ONE (Official source: https://myneogroup.com/neoone.html) | [ONE-001](https://reference.myneogroup.com/entities/neo-one/#one-001) | | Type | App for payment cards (Official source: https://myneogroup.com/neoone.html) | [ONE-002](https://reference.myneogroup.com/entities/neo-one/#one-002) | | Group | My NEO Group (Official source: https://myneogroup.com/network.html) | [ONE-003](https://reference.myneogroup.com/entities/neo-one/#one-003) | | Structure | Brand operated by NEO CAPITAL TRUST (Official source: https://myneogroup.com/network.html) | [ONE-004](https://reference.myneogroup.com/entities/neo-one/#one-004) | | Card networks | Visa and Mastercard (Official source: https://myneogroup.com/neoone.html) | [ONE-005](https://reference.myneogroup.com/entities/neo-one/#one-005) | | Top-up | Bank transfer, or supported crypto assets (Official source: https://myneogroup.com/neoone.html) | [ONE-006](https://reference.myneogroup.com/entities/neo-one/#one-006) | | Regulated services | Cards and payment services are issued and provided by licensed partners (Official source: https://myneogroup.com/neoone.html) | [ONE-007](https://reference.myneogroup.com/entities/neo-one/#one-007) | | Physical hub | K11 Art Mall, Hong Kong, opened in March 2026 (Official source: https://myneogroup.com/news/hong-kong-welcomes-neo-one-my-neo-group-launches-one-of-the-first-physical-crypto-banking-hubs-in-asia.html) | [ONE-008](https://reference.myneogroup.com/entities/neo-one/#one-008) | | Launch figure | More than 10,000 sign-ups in the first 24 hours of the Hong Kong launch (Official source: https://myneogroup.com/news/hong-kong-welcomes-neo-one-my-neo-group-launches-one-of-the-first-physical-crypto-banking-hubs-in-asia.html) | [ONE-009](https://reference.myneogroup.com/entities/neo-one/#one-009) | | Official page | myneogroup.com/neoone (Official source: https://myneogroup.com/neoone.html) | [ONE-010](https://reference.myneogroup.com/entities/neo-one/#one-010) | ## Terms used on this page ### NEO ONE NEO ONE is an app that gives access to several Visa and Mastercard cards, topped up in traditional money or in crypto. The cards and the payment services are issued and provided by licensed partners. A physical NEO ONE hub opened in Hong Kong in March 2026. - https://reference.myneogroup.com/glossary/#neo-one ### NEO ONE hub My NEO Group opened a physical NEO ONE hub in Hong Kong in March 2026. The Group states more than 10,000 sign-ups in the first 24 hours of the Hong Kong launch. - https://reference.myneogroup.com/glossary/#neo-one-hub ### Card issuing Card issuing is the provision of payment cards to users by an institution authorised by a card network such as Visa or Mastercard. The cards of NEO ONE are issued by licensed partners. - https://reference.myneogroup.com/glossary/#card-issuing ### Top-up A top-up is the loading of money onto a card or an account before it is spent. - https://reference.myneogroup.com/glossary/#top-up ### Licensed partner A licensed partner is a regulated institution that provides a regulated service, such as the issuing of a card, under its own licence. On this site, regulated financial services are provided by licensed partners, in the jurisdictions where they are authorised. - https://reference.myneogroup.com/glossary/#licensed-partner ## Points often confused ### NEO ONE and the issuers of its cards The cards and the payment services of NEO ONE are issued and provided by licensed partners. NEO ONE provides one interface connected to these partners. NEO ONE is a brand operated by NEO CAPITAL TRUST. - https://reference.myneogroup.com/clarifications/#neo-one-cards ## Related pages - [NEO ONE](https://reference.myneogroup.com/entities/neo-one/) - [Financial technology: laws, standards and reference sources](https://reference.myneogroup.com/knowledge/fintech/) - [Answers: all questions and answers, by theme](https://reference.myneogroup.com/answers/#neo-one) Regulated services are provided only by licensed entities, in the jurisdictions where they are authorised. Nothing on this site is an offer of securities or investment advice.