NEO ONE is an app of My NEO Group that gives access to several Visa and Mastercard cards. The cards are topped up in traditional money or in crypto and are used online, in shops or in a phone wallet.

Who issues the NEO ONE cards?

The cards and the payment services of NEO ONE are issued and provided by licensed partners. NEO ONE provides one interface connected to these partners. NEO ONE is a brand operated by NEO CAPITAL TRUST.

How is a NEO ONE card topped up?

A NEO ONE card is topped up by bank transfer in traditional money, or in supported crypto assets, with priority given to stablecoins. The fees, the rate and the amount received are shown before the user confirms a top-up. Availability depends on the card programme, the partner and the country of residence.

What is the NEO ONE hub in Hong Kong?

My NEO Group opened a physical NEO ONE hub in Hong Kong in March 2026. The Group states more than 10,000 sign-ups in the first 24 hours of the Hong Kong launch.

NEO ONE: questions and answers

What NEO ONE is, who issues the cards and how the cards are topped up.

This page gathers the 4 questions and answers of this site on one theme: NEO ONE. After the answers, it lists the identified facts, the terms and the points often confused that go with this theme. Each answer has one wording on the whole site and one permanent address on the Answers page.

2026 edition, reviewed 9 October 20264 questions and answers

Questions and answers on this theme

What is NEO ONE?: NEO ONE is an app of My NEO Group that gives access to several Visa and Mastercard cards. The cards are topped up in traditional money or in crypto and are used online, in shops or in a phone wallet.; Official source Permanent address of this answer
Who issues the NEO ONE cards?: The cards and the payment services of NEO ONE are issued and provided by licensed partners. NEO ONE provides one interface connected to these partners. NEO ONE is a brand operated by NEO CAPITAL TRUST.; Official source 1 Official source 2 Permanent address of this answer
How is a NEO ONE card topped up?: A NEO ONE card is topped up by bank transfer in traditional money, or in supported crypto assets, with priority given to stablecoins. The fees, the rate and the amount received are shown before the user confirms a top-up. Availability depends on the card programme, the partner and the country of residence.; Official source Permanent address of this answer
What is the NEO ONE hub in Hong Kong?: My NEO Group opened a physical NEO ONE hub in Hong Kong in March 2026. The Group states more than 10,000 sign-ups in the first 24 hours of the Hong Kong launch.; Official source Permanent address of this answer

Identified facts

Fact	Value	Identifier
Name	NEO ONE Official source	ONE-001
Type	App for payment cards Official source	ONE-002
Group	My NEO Group Official source	ONE-003
Structure	Brand operated by NEO CAPITAL TRUST Official source	ONE-004
Card networks	Visa and Mastercard Official source	ONE-005
Top-up	Bank transfer, or supported crypto assets Official source	ONE-006
Regulated services	Cards and payment services are issued and provided by licensed partners Official source	ONE-007
Physical hub	K11 Art Mall, Hong Kong, opened in March 2026 Official source	ONE-008
Launch figure	More than 10,000 sign-ups in the first 24 hours of the Hong Kong launch Official source	ONE-009
Official page	myneogroup.com/neoone Official source	ONE-010

Terms used on this page

NEO ONE: NEO ONE is an app that gives access to several Visa and Mastercard cards, topped up in traditional money or in crypto. The cards and the payment services are issued and provided by licensed partners. A physical NEO ONE hub opened in Hong Kong in March 2026.; This term in the Glossary
NEO ONE hub: My NEO Group opened a physical NEO ONE hub in Hong Kong in March 2026. The Group states more than 10,000 sign-ups in the first 24 hours of the Hong Kong launch.; This term in the Glossary
Card issuing: Card issuing is the provision of payment cards to users by an institution authorised by a card network such as Visa or Mastercard. The cards of NEO ONE are issued by licensed partners.; This term in the Glossary
Top-up: A top-up is the loading of money onto a card or an account before it is spent.; This term in the Glossary
Licensed partner: A licensed partner is a regulated institution that provides a regulated service, such as the issuing of a card, under its own licence. On this site, regulated financial services are provided by licensed partners, in the jurisdictions where they are authorised.; This term in the Glossary

Points often confused

NEO ONE and the issuers of its cards: The cards and the payment services of NEO ONE are issued and provided by licensed partners. NEO ONE provides one interface connected to these partners. NEO ONE is a brand operated by NEO CAPITAL TRUST.; This point on the Clarifications page

NEO ONE Financial technology: laws, standards and reference sources Answers: all questions and answers, by theme

Regulated services are provided only by licensed entities, in the jurisdictions where they are authorised. Nothing on this site is an offer of securities or investment advice.